Policies and Processes for ordering our Gourmet Sauces and Syrups

Privacy Policy

Any personal information supplied by you to AB Products or through the Kikka Online Store will be treated as strictly confidential. We will only use your data to communicate with you about our products. 

How to order

 

Our ordering process is very simple:

  1. Click on our Online Store button above, which will take to the Kikka Online store.  The store sells AB Products, Kikka products and Mount Ceder products, so you have a nice variety to choose from.

  2. Please sign in and create a profile.

  3. Browse our products and add as many products as you wish to your shopping bag. 

  4. If your order is in excess of R400.00 [vouchers not included], we will ship the order (via courier) to your physical address anywhere in South Africa for FREE. (TIP: get your friends together to ensure you buy a good amount and browse through all three product ranges). For orders under R400, a courier cost will be added to your total before checkout based on your location. Please note that our offer of FREE courier delivery only applies to orders placed through the In Our Green House Online store and not for orders received via fax/phone/email.

  5.  We will not ask for your credit card information, rather, after you have completed the required details on our checkout page, and placed an order, you will recieve an order confirmation immediately – this will serve as your pro-forma invoice, (we will be notified of your order through our internal systems) and you can then pay via EFT – nice and secure.

  6. We will then ship your order as soon as your EFT reflects in our account; a formal invoice will be packed in your delivery. (Please allow a further 24 hours after payment has been made so that we can pack your order and dispatch, and another 3 days for the courier to deliver to you). Please note that we use third party couriers, as such they are unable to deliver at specific times, or make phone calls prior to delivery, or deliver on weekends.

Payment Options

We have one option, EFT. We request that you pay according to your order confirmation (proforma invoice). Please do not make cash deposits. We don’t accept credit card payments through our online store. Cash on delivery (COD) payments may be made for those collecting stock from our premises.

 

Our Banking details will be provided to you when you place your order.

Delivery Options

We only use couriers to deliver your orders. Normally it is The Courier Guy. If your order is greater than R350.00 (vouchers not included) we will deliver it for FREE – anywhere within the borders of South Africa.  As mentioned above – our offer of FREE courier only applies to orders placed through our online ordering system and not orders received via fax/phone/email.

We will pack your order to ensure that it arrives in your kitchen in perfect condition, just like when it left our factory in Paarl.


For those orders less than R400.00 a basic courier fee will be added to your order total at checkout. The amount will depend on your location as well as the weight of the goods purchased. Please provide accurate details when loading your physical address at the checkout. We cannot deliver to a P.O. Box; it has to be a physical address with somebody present (to sign for the delivery) during working hours. 

Collection

You are welcome to order through our online store and then collect the order from our factory at no additional charge Our address is Unit 5, Riverside Industrial Park, 25 Textile Street, Paarl, Western Cape Tel: 021 863-3282. In this case you need to ensure that the EFT has cleared in our account before you collect. We do not have card facilities at our factory, however, you can pay with cash when you collect your order.  Unfortunately, we do not accept cheques.   Please note that our collection time is between 9.00am – 4.00pm on Monday – Friday (we are closed on weekends).


Orders outside of South Africa.
 

If you do not live in South Africa but would still like to purchase our AB Products online, please get in touch with us directly so that we can make the necessary arrangements to get our product to you.  (Please note that the website will not allow the order if the delivery address entered at checkout is outside of South Africa – so please make use of the contact button to get in direct contact with us).

Returns Policy

Unfortunately, we do not take returns.  Once the goods have left our factory, they are beyond our control. Since it is a food product we cannot accept any products back from customers, as we have no idea what might have happened to them while they were out of our control.  We are confident that our product is of a high standard and you would love it so much, there will be no need for returns.

 
 
 
 
 
 
 

Contact Us

Fill in the form below to send us a message, or call us +27 21 863-3282

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